Support

Help & support

Stuck on something, found a bug, or just have a question? We're a small team and we read everything — here's how to reach us.

Contact us

The fastest way to get help is email. Write to travel@withalba.appand we’ll get back to you — usually within a day.

It helps if you include your device and OS version (e.g. iPhone 15, iOS 18) and a short description of what happened, so we can sort it out faster.

Common questions

  • Do I need an account? Yes — Alba syncs your trips across devices and lets you pack with others, so you sign in with Google or Apple.
  • Is my data private? Your trips and documents are yours. Travel documents are encrypted on your device. See our Privacy Policy for the full picture.
  • How do I delete my account? In the app: Profile → Account → Delete account. Full steps are on the account deletion page.

More

See also Privacy Policy. Questions? Email travel@withalba.app.